Technical support

If your question isn’t answered here, please contact our support desk at Please include your original order number if you have it, and as much information as you can about the problem, starting with:

The names and version numbers of:

  • The operating system you’re using
  • The software in which you’re encountering the problem
  • Any font management software you’re using to install fonts

Please also include:

  • A description of the problem, along with any useful illustrations
  • The names of the specific font styles that are exhibiting the problem
  • Which format of fonts you have installed (OpenType or PostScript)
  • Whether any other fonts are exhibiting the same problem
  • A list of any things you’ve tried, so we can avoid suggesting the obvious.

We promise to never ask you if your computer is plugged in. But restarting does cure a number of font management issues, so in all seriousness you might want to start there.

Your project exceeds the 1,000k limit, so your changes have not been saved.

Try adding fewer fonts, fewer styles, or configuring the fonts with fewer features.